Frequently Asked Questions

Everything you need to know about your SETTE Jewelry experience.

What materials are used in SETTE Jewelry pieces?

We use only high-quality materials, including 18k gold plating over sterling silver, genuine gemstones, and ethically sourced freshwater pearls to ensure lasting brilliance.

How should I care for my jewelry to maintain its shine?

To preserve the life of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided SETTE pouch in a cool, dry place when not in use.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.

Do you offer a warranty on your products?

Yes, all SETTE Jewelry comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.